| Customer Support >> Contact Customer Care |
| Contacting Customer Care |
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| If your test instrument is not functioning properly, or you have questions regarding its operation, call Customer Care at:
800.621.6354 or 972.456.4632 |
| If you encounter a problem with your system, write down any beep codes or error messages you experience. Be prepared to provide the Customer Care representative a clear description of the problem. |
Before calling the Customer Care Center have the following information ready:
- The brand and model number of the equipment
- The system's asset tag number (or serial number)
- The name(s) and version(s) of the application(s) running when the problem occurred
- The brand(s) and model(s) of any peripherals being used
- Any beep codes and/or error messages
- The results of any diagnostic tests
- What you were doing when the problem occurred
- What steps you've already taken to resolve the problem
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| Customer Care Center phones are staffed 24 hours a day, 7 days a week for your convenience. Our representatives quickly respond to your request for assistance within seconds of your initial phone call. Thank you for the opportunity to serve you! |
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